Terms and Conditions

Once you've enrolled in one of our courses, classes or workshops, your spot is reserved just for you! Please keep in mind that all registrations are non-refundable and non-transferable. However, we understand that sometimes life gets in the way of your pup's training journey. If you find yourself needing to cancel your enrolment, don't hesitate to reach out to us. While refunds are not guaranteed, we'll carefully consider each situation on a case-by-case basis and may provide a refund at our discretion.  

We want to ensure a safe and enjoyable experience for all participants, both human and canine. Here are a few guidelines to keep in mind:

1. Handlers' Responsibility: Throughout the course, handlers are responsible for both their dogs and their actions. It's important to maintain control and supervision at all times.
2. Leash Policy: Dogs must remain on a lead unless directed otherwise by a member of our experienced team. This helps ensure safety and control in our training environment.
3. Respect Others' Space: We understand that every dog has unique needs. Please be mindful of other dogs and handlers' space, as some may require extra room or consideration.
4. Cleanliness Protocol: Accidents happen, but we appreciate your cooperation in promptly notifying our staff if your dog toileted inside our venues. Please assist in clearing or disposing of any mess appropriately.
5. Health Awareness: If your dog shows any signs of illness, such as vomiting, diarrhoea, or coughing, we kindly ask that you refrain from bringing them to class. Your dog's well-being is paramount, so please notify us promptly via call or text message at 07512894036.

We prioritise positive reinforcement and gentle training methods to nurture a strong bond between you and your furry friend. With this in mind, we want to emphasize our stance on equipment usage during our courses:

1. No Aversive Equipment: We do not endorse the use of aversive tools such as retractable leads, prong collars, shock collars, slip leads, or any other devices that could cause fear or discomfort to your dog.
2. Guidance on Alternatives: If you arrive with any of these tools, we'll kindly advise you on alternative equipment that aligns with our positive training philosophy and is more suitable for effective and compassionate training methods.
3. Compliance Required: It's essential to adhere to our equipment guidelines throughout the course. Failure to comply will result in exclusion from the remainder of the program, without refund.
4. Recommended Equipment: We suggest using a flat lead paired with either a properly fitted harness (preferably Y-shaped at the front) or a standard collar. These options provide comfort and control while promoting a positive training experience for both you and your dog.

During our courses and workshops, we love capturing memorable moments of you and your furry companion in action! These photos and videos may be featured on our social media platforms like Facebook, Instagram, or our website to showcase the incredible progress and fun we're having at Pup Pups.

 However, we respect your privacy preferences. If you prefer not to have photos or videos of you and/or your dog shared on our promotional materials, please don't hesitate to let a member of our team know.  

Special Offers will be reviewed periodically, and any changes will be made as needed. If you have already purchased an offer, rest assured that it will be honored until its completion. 

At Pup Pups Dog Training, while we strive to provide a safe and enjoyable learning environment for you and your furry companion, it's important to recognize that certain risks may be inherent, both indoors and outdoors. Therefore, we want to make it clear that we do not assume responsibility for any loss or damage to personal property, or for any injuries sustained by either yourself or your dog, including illness, while attending any of our venues, whether indoor or outdoor.

We encourage all participants to take necessary precautions to ensure their safety and the safety of their pets during our training sessions. This includes keeping a watchful eye on your dog, maintaining control of them at all times, and being aware of your surroundings.

We offer the following dog training sessions:

• Individual Training – One 60-minute session.
• Puppy Package – Three sessions of 60 minutes each.
• Package 1 – Three sessions of 60 minutes each.
• Package 2 – Eight sessions of 60 minutes each.

The date and time for Individual Training will be agreed upon between Pup Pups and the client. Sessions cancelled with less than 24 hours’ notice will be charged at 50% of the session fee. The remaining 50% will either be credited towards your next session or refunded upon request.

The Puppy Package and Package 1 must be completed within six weeks of the first session.

The 8-Hour Package (Package 2) must be completed within twelve weeks of the first session.

A minimum of 24 hours’ notice is required to reschedule a session.

Cancellations made with less than 24 hours’ notice will result in the session being forfeited. However, any remaining sessions will still be honoured.

If a package is cancelled before all sessions have been used, any completed sessions will be charged at our standard hourly rate, and the remaining balance will be refunded.

For Package 2, if six or more hours have been used, the remaining unused hours will not be eligible for a refund.

 If the trainer has to cancel a session, we will issue you with new dates and times. If it is an Individual Training session, a refund or credit can be issued at your request. If it is part of a package, the trainer will extend the package by one week, or credit/refund the remaining sessions. 

In case of unforeseen circumstances (e.g., illness, extreme weather), rescheduling will be accommodated where possible.